Certificate in Volunteer Management (Virtual)

Laurel Westmoreland January 13, 2021

Session 2
April 22, 2021
8:30 am - 12:30 pm EST
Session 3
April 29, 2021
8:30 am - 12:30 pm EST

The Certificate in Volunteer Management prepares today’s volunteer managers to more effectively recruit, retain and recognize volunteers. Developed to address the challenges all volunteer managers encounter, the curriculum is designed by Hands On Network, the volunteer-focused arm of Points of Light Institute. In this three-day certificate program, NLC Trainer Sara Leonard, MBA, CFRE, will lead you Read More

Overcoming Unconscious Bias in the Workplace

Overcoming Unconscious Bias (Virtual)

Laurel Westmoreland January 26, 2021

April 28, 2021
8:30 am - 12:30 pm EST

What is unconscious bias, and how does it affect your interactions and decisions? Research suggests that diverse teams may be more productive but are often less connected. Why? The attitudes and biases we carry that we’re not even aware of can dictate our perceptions of ourselves and others. This influences our behavior, both at work Read More

Be Ready Series: Be Your Best by Preparing Your Nonprofit for the Worst (Virtual)

Laurel Westmoreland January 26, 2021

Hurricane & Disaster Preparedness for Individuals
May 13, 2021
8:30 am - 12:30 pm EST
Hurricane & Disaster Preparedness for Nonprofit Organizations
May 19, 2021
8:30 am - 12:30 pm EST

Disasters, both humanmade and natural, are a regular occurrence in our lives. Just because you are prepared for a hurricane, doesn’t mean you are ready for a mass shooting, event or flood. All disasters are different and require you to prepare and respond accordingly — as individuals and as nonprofit leaders. In this two-part disaster Read More

Work, Interrupted: Take Back Control of Your Workday (Virtual)

Laurel Westmoreland January 26, 2021

July 21, 2021
8:30 am - 12:30 pm EST

Studies show that during an average workday, a person can lose up to three hours to interruptions and time mismanagement. By identifying your most common daily disruptions and developing strategies to manage them, you can take back control over your day and increase your productivity — all while minimizing work-related stress. Managing interruptions has a Read More

Building Trust: A Superpower During Changing Times (Virtual)

Laurel Westmoreland April 12, 2021

July 28, 2021
8:30 am - 12:30 pm EST

Developing a positive approach to both expected and unexpected change is an essential skill in today’s workplace. The need to adjust and alter plans and expectations is now a normal part of life. What remains constant in today’s ever-changing environment is the need for strong relationships built on trust and respect to make the process Read More

A Relationship-Centered Approach to Customer Service

A Better Approach to Relationship-Building: Mission-Driven Customer Service (Virtual)

Laurel Westmoreland January 26, 2021

August 26, 2021
8:30 am - 12:30 pm EST

Good customer service is the life-blood of your organization. How staff handles internal and external stakeholders directly impacts your nonprofit’s ability to reach goals and achieve organizational success. The key is balancing customer needs with company and departmental expectations while building trusting relationships. In this four-hour interactive seminar, you’ll build the necessary skills to enhance Read More