Developing a positive approach to both expected and unexpected change is an essential skill in today’s workplace. The need to adjust and alter plans and expectations is now a normal part of life. What remains constant in today’s ever-changing environment is the need for strong relationships built on trust and respect to make the process Read More
Good customer service is the life-blood of your organization. How staff handles internal and external stakeholders directly impacts your nonprofit’s ability to reach goals and achieve organizational success. The key is balancing customer needs with company and departmental expectations while building trusting relationships. In this four-hour interactive seminar, you’ll build the necessary skills to enhance Read More
About 80% of employees worked remotely during the pandemic, up from 30% before COVID-19.* Nonprofits now face new pressures as hybrid work models and remote work environments are becoming the norm. This session will explore issues nonprofits face with remote and hybrid workplace models and offer tangible steps you can take to mitigate those risks. Read More
The Certificate in Volunteer Management prepares today’s volunteer managers to more effectively recruit, retain and recognize volunteers. Developed to address the challenges all volunteer managers encounter, the curriculum is designed by Hands On Network, the volunteer-focused arm of Points of Light Institute. In this three-day certificate program, NLC Trainer Sara Leonard, MBA, CFRE, will lead you Read More
What is unconscious bias, and how does it affect your interactions and decisions? Research suggests that diverse teams may be more productive but are often less connected. Why? The attitudes and biases we carry that we’re not even aware of can dictate our perceptions of ourselves and others. This influences our behavior, both at work Read More
During the past year, nonprofit leaders have risen to the challenges of our time — adjusting, reimagining and leading courageously to strengthen our communities. Now, it’s time to celebrate and chart how we’ll continue moving forward together. Please join the Nonprofit Leadership Center on October 13, 2021, for our 11th Annual Leadership Conference, presented by Read More