Building Trust: A Superpower During Changing Times

Building Trust: A Superpower During Changing Times (Virtual)

Laurel Westmoreland

  • July 28, 2021
    8:30 am - 12:30 pm EST

Developing a positive approach to both expected and unexpected change is an essential skill in today’s workplace. The need to adjust and alter plans and expectations is now a normal part of life. What remains constant in today’s ever-changing environment is the need for strong relationships built on trust and respect to make the process Read More

A Relationship-Centered Approach to Customer Service

A Better Approach to Relationship-Building: Mission-Driven Customer Service (Virtual)

Laurel Westmoreland

  • August 26, 2021
    8:30 am - 12:30 pm EST

Good customer service is the life-blood of your organization. How staff handles internal and external stakeholders directly impacts your nonprofit’s ability to reach goals and achieve organizational success. The key is balancing customer needs with company and departmental expectations while building trusting relationships. In this four-hour interactive seminar, you’ll build the necessary skills to enhance Read More

Certificate in Volunteer Management

Certificate in Volunteer Management (Virtual)

Laurel Westmoreland

  • Session 1
    September 15, 2021
    8:30 am - 12:30 pm EST
  • Session 2
    September 22, 2021
    8:30 am - 12:30 pm EST
  • Session 3
    September 29, 2021
    8:30 am - 12:30 pm EST

The Certificate in Volunteer Management prepares today’s volunteer managers to more effectively recruit, retain and recognize volunteers. Developed to address the challenges all volunteer managers encounter, the curriculum is designed by Hands On Network, the volunteer-focused arm of Points of Light Institute.  In this three-day certificate program, NLC Trainer Sara Leonard, MBA, CFRE, will lead you Read More

Overcoming Unconscious Bias in the Workplace

Overcoming Unconscious Bias (Virtual)

Laurel Westmoreland

  • September 28, 2021
    8:30 am - 12:30 pm EST

What is unconscious bias, and how does it affect your interactions and decisions? Research suggests that diverse teams may be more productive but are often less connected. Why? The attitudes and biases we carry that we’re not even aware of can dictate our perceptions of ourselves and others. This influences our behavior, both at work Read More

2021 Leadership Conference: Lead Bravely. Act Boldly.

Lorraine Faithful

  • 2021 Leadership Conference
    October 13, 2021
    8:30 am - 1:00 pm EST

During the past year, nonprofit leaders have risen to the challenges of our time — adjusting, reimagining and leading courageously to strengthen our communities. Now, it’s time to celebrate and chart how we’ll continue moving forward together. Please join the Nonprofit Leadership Center on October 13, 2021, for our 11th Annual Leadership Conference, presented by Read More

Nonprofit Board Governance Rock Star Certificate Series

Nonprofit Board Governance Rock Star Certificate Series (Virtual)

Laurel Westmoreland

  • How to be a Board Rock Star
    October 27, 2021
    5:30 pm - 8:30 pm EST
  • Essentials for a Rock Star Board Meeting
    November 3, 2021
    5:30 pm - 8:30 pm EST

The Nonprofit Leadership Center’s Board Governance Rock Star Certificate series is a six-hour program over two evenings that covers the fundamental nonprofit governance concepts every nonprofit leader should understand and practice. If you want to serve a chosen organization with passion and impact, this is the certificate for you. During these engaging and interactive sessions, Read More