Certificate in Volunteer Management (Virtual)

Laurel Westmoreland

  • Series Registration
    May 12, 2020
    8:30 am - 12:30 pm EST

*In response to COVID-19, this class is being rescheduled as a virtual training via Zoom.  Registrants will receive an e-mail with login instructions before class.  If you are already registered but cannot attend virtually, please e-mail us at info@nlctb.org.*


May 12, 19 and 26, 2020, 8:30a-12:30p each day
$864.00 Only $330.00 (when logged in) thanks to the support of our partners and funders


The Certificate in Volunteer Management teaches best practices relevant to today’s volunteer manager.

Designed to address the challenges all volunteer managers encounter to recruit, retain and reward their volunteers, the curriculum is designed by Hands On Network, the volunteer-focused arm of Points of Light Institute. NLC Trainer Sara Leonard, MBA, CFRE  leads sessions that are interactive, include hands-on exercises, and provide comprehensive information to use immediately when you get back to your organization.

You will receive the Florida Association for Volunteer Resource Management Certificate upon completion. Attendance at all sessions of the course, completion of assignments, and passing module tests is required to earn the certificate.


Understanding Volunteering
This module lays the foundation of volunteer management. It addresses current trends in volunteerism, identifies the elements of a successful volunteer program, and discusses motivations of volunteers.

Planning Your Volunteer Program
This interactive module takes you through the steps required to effectively plan a volunteer program. It identifies methods of conducting needs assessments, key elements to include in your volunteer program budget and discusses appropriate roles and purpose for your program volunteers.

Recruiting and Placing Volunteers
In this module, you’ll learn effective steps for volunteer recruitment and placement and plan how to improve these processes. You’ll also learn of local and national resources that can connect you to prospective volunteers for your agency.

Orienting and Training Volunteers
This module will help increase your knowledge of training volunteers to perform effectively and enjoyably, increase your comfort level in planning training for your volunteers and help you to develop plans for improving your volunteer training.

Supervising Volunteers
Volunteer supervision can be as time intensive as staff supervision. This module will help you increase your ability to design and use volunteer supervision strategy, and design next steps for improvement of their supervision.

Evaluating Your Volunteer Program
The last module addresses the evaluation of your current or growing program. You should be able to increase your ability to plan to evaluate and develop steps for a continual evaluation process.

What Others Have Said:
“I have such an increased knowledge of how to effectively manage our volunteer plan. Also, loved how interactive it was!”
“My experience was enjoyable and I learned a lot! Thank you.”


CFRE Continuing Education Points
Full participation in this program is applicable for 12.0 points in Category 1.B – Education of the CFRE International application for initial certification and/or recertification.

If you need special accommodations to participate in any of our classes or events, please contact us at 813-287-8779.

Multiple Registrant Discount
Receive 10% off each registration after the first (cannot be combined with any other discounts).

NLC/Children’s Board of Hillsborough County No-Show Policy – effective July 1, 2018
The Children’s Board of Hillsborough County (CBHC) has asked NLC to reframe our no-show policy for their providers.

Effective July 1, 2018 CBHC-funded organizations using codes to claim CBHC-funded seats at NLC trainings or events will be responsible for payment of registration and processing fees in the event of a no-show. Please read the full no-show policy here.

Visit the Registration & Payment Policies page for answers to many questions regarding payment, attendance, substitutions, and cancellation and refunds.

There may be photographing of the training for use in our marketing materials. If you do not wish to be captured on film, please alert staff when you check in for class. 

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United States


Zoom details will be provided to registrants about one week prior to the training date.