Certificate in Volunteer Management

Certificate in Volunteer Management (Virtual)

Laurel Westmoreland

  • Session 1
    September 15, 2021
    8:30 am - 12:30 pm EST
  • Session 2
    September 22, 2021
    8:30 am - 12:30 pm EST
  • Session 3
    September 29, 2021
    8:30 am - 12:30 pm EST

The Certificate in Volunteer Management prepares today’s volunteer managers to more effectively recruit, retain and recognize volunteers. Developed to address the challenges all volunteer managers encounter, the curriculum is designed by Hands On Network, the volunteer-focused arm of Points of Light Institute.  In this three-day certificate program, NLC Trainer Sara Leonard, MBA, CFRE, will lead you through interactive exercises to gain knowledge and skills to use immediately when you get back to your organization.


Understanding Volunteering
Learn the foundation of volunteer management, including current trends in volunteerism, the elements of a successful volunteer program and volunteer motivations.

Planning Your Volunteer Program
Review the steps required to effectively plan a volunteer program, including conducting needs assessments, your volunteer program budget and appropriate roles for your program volunteers.

Recruiting and Placing Volunteers
Learn effective steps for volunteer recruitment and placement and plan how to improve these processes. You’ll also learn about local and national resources that can connect you to prospective volunteers for your agency.

Orienting and Training Volunteers
Learn how to train volunteers to perform effectively and enjoyably, increase your comfort level in planning volunteer trainings and develop plans for improving your volunteer training.

Supervising Volunteers
Volunteer supervision can be as time intensive as staff supervision. This module will help you increase your ability to design and use volunteer supervision strategies, and design next steps for improved management.

Evaluating Your Volunteer Program
The last module addresses the evaluation of your current or growing program. You should be able to increase your ability to plan, evaluate and develop steps for a continual evaluation process.

Participants must attend all 3 sessions, complete assignments and pass section tests to receive the Certificate in Volunteer Management. You must attend session 1 in order to continue to subsequent sessions! Other missed sessions may be made up at a future offering of the course.  Upon completion you will receive the Florida Association for Volunteer Resource Management Certificate. 


Virtual-September 15, 22, & 29, 2021, 8:30a-12:30p EST each day
$864.00 Only $330.00 (when logged in) thanks to the support of our partners and funders

Please note that registration will close at 11:55 pm EST on September 12, 2021.

CFRE Continuing Education Points
Full participation in this program is applicable for 12.0 points in Category 1.B – Education of the CFRE International application for initial certification and/or recertification.

If you need special accommodations to participate in any of our classes or events, please contact us at 813-287-8779.

Multiple Registrant Discount
Receive 10% off each registration after the first (cannot be combined with any other discounts).

NLC/Children’s Board of Hillsborough County No-Show Policy – effective July 1, 2018
The Children’s Board of Hillsborough County (CBHC) has asked NLC to reframe our no-show policy for their providers.

Effective July 1, 2018 CBHC-funded organizations using codes to claim CBHC-funded seats at NLC trainings or events will be responsible for payment of registration and processing fees in the event of a no-show. Please read the full no-show policy here.

Visit the Registration & Payment Policies page for answers to many questions regarding payment, attendance, substitutions, cancellation and refunds.

There may be photographing of the training for use in our marketing materials. If you do not wish to be captured on film, please alert staff when you check in for class. 

*This class is almost sold out!  If you aren’t able to register this time, please do add your name to the waiting list to receive updates about any future offerings as well as any seats that may become available.*

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United States


Zoom details will be provided to registrants about one week prior to the training date.