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Healthcare Navigator

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Healthcare Navigator


The Family Healthcare Foundation


Tampa, FL, USA

Primary Job Function

Customer Service / Retail, Health / Medical, Social Work / Counseling

Type of Position


Education Requirement

Associate's Degree

Experience Requirement

1-3 years

Salary Range


Salary Terms


Remote Options

In-Person / In-Office (Not Remote)

How to Apply:

Please email with a current resume. A cover letter is preferred, but not required. 

Description / Details:

REPORTS TO: Executive Director

LOCATION: Hillsborough County locations; Up to 40 hours in-person


STATUS: Hourly; Non-Exempt

HOURS: 40 hours per week

SCHEDULE: Typically: Monday – Friday; 8:00 AM – 5:00 PM; 1 Saturday per quarter

COMPENSATION: $19.24/hr – $21.00/hr

This posting will be used to fill four (4) positions across two programs focused on benefits navigation in Hillsborough County.

SUMMARY: Connecting Kids to Care (CKC) Healthcare Navigators and Health Begins Now Navigators serve a vital role in helping consumers prepare applications to establish eligibility and enroll in coverage through the Health Insurance Marketplace, the programs in Florida KidCare, Florida Medicaid, or localized safety-net resources (i.e. county health care plans). This includes screening to help consumers find out if they qualify for insurance affordability programs, and if they are eligible, to get enrolled. ealthcare Navigators also provide outreach and education to consumers to raise awareness about publicly funded healthcare programs available to them. Healthcare Navigators work closely with the Program Coordinators assigned to a geographic region, as well as with the Director of Operations. The Executive Director will ultimately have oversight of the Healthcare Navigator position, although supervision may be provided by the Director of Operations, Senior Program Coordinator, Program Manager, and Program Analyst positions. Work activities will take place at community resource centers and/or clinical locations. 


ESSENTIAL DUTIES AND RESPONSIBILITIES (including but not limited to):

● Provide enrollment services for healthcare coverage programs (Florida Medicaid, the Health Insurance Marketplace, Florida KidCare, and Hillsborough County Health Care Plan) at in-person locations at multiple community resource centers, and other locations as requested;

● Maintain expertise in eligibility, enrollment, and program specifications;

● Connect clients to additional services that will improve their quality of life, and monitor progress towards goals;

● Conduct public education activities to raise awareness about Florida KidCare, the Health Insurance Marketplace, Florida Medicaid, and specific county health care plans;

● Provide information and services in a fair, accurate and impartial manner;

● Provide appropriate referrals to all consumers when necessary;

● Provide information in a manner that is culturally and linguistically appropriate to the population being served, including individuals with limited English proficiency;

● Ensure accessibility and usability of enrollment tools and functions for individuals with disabilities; and

● Assist all consumers, whether or not they are a member of the community to be served.



● Spanish language skills highly preferred.

● Education: Bachelor’s degree preferred.

• Experience: A minimum of five (3) years of experience in social services highly preferred.

● Current or prior certification as a Marketplace Navigator or Certified Application Counselor, preferred.

● Ability to successfully pass a Level II background screen, required.

● Ability to travel to in-person locations throughout Hillsborough County, as requested.



● Possess strong written and oral communication skills which are critical to ensure that the Healthcare Navigator will be effective in representing TFHF in the community and accurately assisting consumers;

● Have expertise in public programs for healthcare, including Florida Medicaid, Florida KidCare, the Health Insurance Marketplace, and county/local resources.

How to Apply:

Please email with a current resume. A cover letter is preferred, but not required.