Purpose of the Position:

The Donor Care Coordinator provides support to the development team in the West Coast Regional offices (Tampa Bay, Sarasota, and Southwest Florida) This position is responsible for data entry/gift processing in Salesforce, creating and running reports, and assisting with various aspects of database maintenance.

Essential Duties/Responsibilities:

·        Data entry/gift processing using Salesforce, including committing batches, adding solicitors, linking relationships, entering individual or batches of opportunities

·        Build, update, and maintain donor records, ensuring all gift and constituent records are up-to-date and accurate

·        Produce and mail gift acknowledgement letters in a timely manner

·        Assist development team with generating reports including exporting mailing lists, pledge reminders, and maintaining database best practices

·        Assist Adopt-A-Wish team with wish reports, linking donors and wishes

·        Work with chapter staff to ensure communication of Salesforce process and template updates

·        Assist with database training of office interns and volunteers

·        Assist development team with events and other fundraising activities based on needs

Experience & Skills:

·        Associates or bachelor’s degree preferred or equivalent combination of education, training, and experience

·        2 years’ experience in an office environment, data entry, and/or gift processing experience preferred

·        Excellent computer skills including Microsoft Suite

·        Knowledge of Salesforce a plus

·        Excellent organizational skills and attention to detail, as well as the ability to manage time and meet deadlines

·        High level of sensitivity when dealing with confidential gifts and donor information

·        Must be customer-service oriented and a team player assisting staff in 3 regional offices on the West Coast of Florida

·        Must be able to work evening or weekend events as needed

·        Some overnight travel required

·        Position to be based in Tampa Bay, Sarasota, or Southwest Florida