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The Volunteer Development Manager organizes and implements a complete volunteer service program, including recruitment, screening, training, scheduling, and recognizing HVA volunteers, with a focus on the Food Bank, that results in increased recruitment and retention of volunteers. Responsibilities include overseeing volunteer activities as related to food distribution and administration and assisting in developing and maintaining records and forms. This position is also responsible for organizing special projects like Stamp Out Hunger, United Way Day of Caring, and others.
Job Specifications/Qualifications: (Min. knowledge, skills, and abilities required) .
Education/Training (or equivalent): H.S. Degree College Degree* Certification/License*
– Bachelor’s Degree in Sociology, Hospitality, or related subject preferred, but not required.
Experience (Type of work experience, min. number of years):
– At least 4 years’ experience working and managing volunteers or in a customer service-related field with supervisory experience.
Technical or Administrative Knowledge:
– Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, and Access).
– Blackbaud Raiser’s Edge software and database experience is a plus.
Special Skills and Abilities and/or:
– Strong organization, communication, and public speaking skills.
– Ability to motivate individuals and groups.
– Ability to work collaboratively with others.
– Ability to remain patient, caring, and professional in fast paced, stressful environment.
Physical Requirements and Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations that do not cause an undue hardship on the company may be made to enable individuals with disabilities to perform the essential functions, as long as that would not hinder or prevent performance of duties or be of a safety concern.
Key to denote % of time requirements necessary to perform essential functions of this job.
0% = Zero (O) 1-35% = Little (L) 36-70% = Moderate (M) 71-100% = Great (G)
– Physical Requirements: Light: Lifting 0-10 lbs. Moderate: Lifting 11-25 lbs. Heavy: Lifting 25+ lbs.
L – Sitting
L – Taste/smell
L – Operate motor vehicle
M – Bending/stooping
M – Standing
M – Kneeling
M – Lifting
M – Reaching above/below the waist
M – Operate various equipment
M – Climbing stairs/ladders
M – Pushing/pulling movements
M – Color / Depth perception
M – Fine hand & finger movements
G – Walking
– Working Conditions and Schedules:
O – Exposed at times to fumes or airborne particles, toxic or caustic chemicals, extreme heat, risk of electrical shock, and vibration.
L – Available to works nights, weekends and holidays.
M – Exposed to various noise levels (L= private office, M= showroom/service area, G= jackhammer/metal works/heavy equipment)
G – Interacting with co-workers, vendors, and customers.
G – Office machines, phones, fax, computers, postage meter, etc.
G- Working environment: non-private, varies from outside open parking lot, to showroom, to cubicle workspace, to adaptive office.
– Necessary traits for this position: Seeing Hearing Talking* Reading* Writing*
Basic comprehension of English language using the traits* marked above for purposes of safety, management direction and job responsibility, and minimal third party interaction.
Proficiency of the traits* marked above in the following languages for business letters, memos, customer interaction, presentations, demonstrations, employee direction, audits, etc: English Spanish French Other _________________
Job Functions, Unique Duties and Responsibilities:
Essential Functions include, but are not limited to, the following:
• Follow the administrative guidelines and policies established by HVA.
• Maintain a community image consistent with the HVA mission.
• Engage in a relationship with HVA and the Food Bank team which is mutually beneficial, fosters teamwork, and advances the mission of HVA.
• Exercise due care and stewardship of resources which are given to HVA and Food Bank including equipment, food, money, volunteer and staff time.
• Be aware of the general physical environment for the health and safety of all people and proper maintenance of facilities.
• Creates an environment of continuous learning and support for volunteers.
• Collaborate with Executive Director to develop initiatives that promote positive staff-volunteer relations.
• Facilitates conflict resolution, as needed.
• Ensures goals set in partnership with funders are exceeded; contributes to grant reports.
• Proactively looks for new and creative ways that volunteers can assist HVA.
Volunteer Recruitment and Onboarding
• Creates and manages recruitment plans for each volunteer opportunity at the Food Bank/Thrift Store, including number of openings, promotion, skills, and schedules needed.
• Recruits volunteers a minimum of once per week (not during distribution hours) via individual meetings, phone calls, and community events.
• Screens volunteers for suitability.
• Creates, updates, and conducts an inspiring Volunteer Orientation for all volunteers.
• Trains all new volunteers for their volunteer positions at the Food Bank, and updates volunteers on any policy or procedure changes in a timely manner.
• Oversees placement decisions for volunteers at the Food Bank/Thrift Store, and schedules volunteers to ensure coverage.
• Schedules groups for volunteering at the Food Bank.
• Motivates volunteers and creates a fun, fulfilling experience.
• Leads and oversees volunteer activities as related to administration, operational support, and food distribution including Feeding Pinellas and USDA commodities.
• Reviews and maintains processes and procedures for each volunteer position effectiveness and best business practices. Submits improvements and changes to the VP of Operations for evaluation and approval.
• Ensures written procedures are available at each volunteer workstation or area.
• Promotes cross training of all volunteer positions among the volunteers to ensure coverage and a uniform level of service provided to participants on all volunteer shifts.
• Maintains regular contact with volunteers to assess the suitability of placement and/or revisions needed, reporting these needs to the VP of Operations.
• Coaches’ volunteers who need extra assistance and provides additional training.
• Reports issues with scheduling and volunteers to the VP of Operations.
• Coordinates with Warehouse Manager for assistance in staging food cages for distribution and use of warehouse staff to fill gaps in coverage of food distribution.
• Creates and oversees the development of leadership volunteer programs; provides education and support to volunteers taking on leadership roles.
• Organizes large annual volunteer staffed events such as Stamp Out Hunger, United Way Day of Caring, and Publix’s Day of Service.
• Coordinates and organizes annual Volunteer Appreciation Week including outreach for in-kind donations for volunteers and ensures that enough in-kind donations are available throughout the year for monthly appreciation drawing.
• Must be onsite during food distribution hours and scheduled group volunteer events unless approved in advance by the VP of Operations.
• Participates in Food Bank staff and committee meetings, as required.
• Assists with special projects and events as needed and directed by the Senior VP of Operations and Director of Human Resources.
• Submits all special events and fundraisers to VP of Operations and VP of Grants & Contracts on Special Events Screening Form for evaluation and approval.
• Leads tours of the Food Bank as directed.
• Develops and maintains volunteer records, including current contact information, hours worked, etc. through Raiser’s Edge.
• Prepares and provides reports as directed by the VP of Operations and Director of Human Resources.
• Orders and/or pick-ups supplies, including in-kind donations for volunteer recognition (birthdays, special events, monthly drawings) and coordinates these events.
• Collaborate with other organizations and groups within the community to build partnerships and enhance fundraising activities.
• Assist in planning and coordinating events meant to raise funds (sanctioned events, community events, etc).
• Provide staff support at events, as needed.
• Other duties as assigned by the Senior VP of Operations.
1408 N. Westshore Blvd
Tampa, FL 33607
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