Setting Expectations through An Out of Office Message

Ashley Pero News, Stories

Repost from 2011 — timely given the upcoming holidays! Are you getting ready for some time out of the office? It is important not to forget to set your out of office email and voicemail messages. You can easily set a task reminder for the day of your departure to pop up in Outlook. And, if you do forget it …

Find the Reverse Leaders in Your Midst

Guest post by Scott Edinger News, Stories

You’ve likely seen reverse leadership in action. It happens when someone not in a formal leadership role demonstrates great leadership ability: when a field service agent steps up with a solution to a persistent problem, for example; when a customer service rep inspires her colleagues through her exemplary customer-centric behavior. When someone on an account team improves dramatically after being …

The One Skill All Leaders Should Work On

Guest post by Scott Edinger News, Stories

Republished with permission   If I had to pick one skill for the majority of leaders I work with to improve, it would be assertiveness. Not because being assertive is such a wonderful trait in and of itself. Rather, because of its power to magnify so many other leadership strengths. Assertiveness gets a bad rap when people equate it with being …

Find the Reverse Leaders in Your Midst

Scott Edinger, Edinger Consulting Group Uncategorized

In the spirit of reverse innovation, and reverse mentoring, I submit to you that the next trend to watch out for in leadership is, you guessed it — reverse leadership. You’ve likely seen reverse leadership in action. It happens when someone not in a formal leadership role demonstrates great leadership ability: when a field service agent steps up with a solution to a …

Delivering Happiness

Grace Armstrong Uncategorized

I think that everyone that runs a business, including nonprofits, should read the book Delivering Happiness by Tony Hsieh (Shay), the founder and CEO of Zappo’s. Zappo’s is an online retailer which begain as the first online show store but now sells many other products. It was recently acquired by Amazon, but continues to operate independently. The top goal on which Zappo’s …