Find the Reverse Leaders in Your Midst

Guest post by Scott Edinger News, Stories

You’ve likely seen reverse leadership in action. It happens when someone not in a formal leadership role demonstrates great leadership ability: when a field service agent steps up with a solution to a persistent problem, for example; when a customer service rep inspires her colleagues through her exemplary customer-centric behavior. When someone on an account team improves dramatically after being …

Find the Reverse Leaders in Your Midst

Scott Edinger, Edinger Consulting Group Uncategorized

In the spirit of reverse innovation, and reverse mentoring, I submit to you that the next trend to watch out for in leadership is, you guessed it — reverse leadership. You’ve likely seen reverse leadership in action. It happens when someone not in a formal leadership role demonstrates great leadership ability: when a field service agent steps up with a solution to a …