What We Believe

NLC Cultural Values

Quality and Innovation
Respect & Enjoyment
Satisfying & Delighting

Our Values

Our values clarify the beliefs that guide how we act and interact.

Quality & Innovation

  • We offer programs based on best practices and delivered by talented and knowledgeable presenters.
  • We offer programs and services that are highly regarded in terms of time invested and dollars paid.
  • We respond rapidly to change.
  • We are deeply committed to quality.

Respect & Enjoyment

  • We are committed to integrity and trust in everything we do.
  • We believe in being genuine, keeping commitments, listening and having open communication.
  • We delight ourselves by learning and having fun.
  • We respect and value our customers, our supporters and each other.

Satisfying and Delighting

  • We exceed our customers’ expectations during every interaction.
  • We provide an environment that is happy and welcoming.
  • We provide new knowledge and skills to inspire our customers to go beyond their perceived limits.
  • We create customers that do more than attend our programs; they speak to others with high regard about our company.