Our cultural values clarify the beliefs that we already care about and create our nonnegotiable behavior boundaries.

Our Values: Satisfying and Delighting

• We exceed our customer’s expectations during every interaction.
• We provide an environment that is happy and welcoming.
• We provide new knowledge and skills which inspire our customers to go beyond their perceived limits.
• We create customers that do more than attend our programs; they speak to others with high regard about our company.

Our Values: Quality and Innovation

• We offer programs based on best practices and delivered by talented and knowledgeable presenters.
• We offer programs and services that are highly regarded in terms of time invested and dollars paid.
• We respond rapidly to change.
• We are each responsible for the quality of whatever we do.

Our Values: Respect and Enjoyment

• We are committed to integrity and trust in everything we do.
• We believe in being genuine, keeping commitments, listening, and having open communication.
• We delight ourselves by learning and having fun.
• We respect and value our customers, our supporters, and each other.