Registration & Payment Policies

We’re looking forward to hosting you at an upcoming nonprofit training event! This page includes our registration and payment policies. If you have additional questions or need more information, please contact us at 813-287-8779 or send us an email.

PAYMENT

All registration fees must be paid three business days prior to the program date.
The Nonprofit Leadership Center accepts all major credit cards, checks and money orders.
Checks and money orders can be mailed to: Nonprofit Leadership Center, 1408 N. Westshore Blvd., Suite 140, Tampa, FL 33607.
If your organization requires an invoice, please call us at 813-287-8779 to request one.

attendance

To be marked as attended, you must be present for at least 90% of the program.
As a professional courtesy, please call the Nonprofit Leadership Center at 813-287-8779 if you are going to be late to a class.
If you anticipate needing to miss more than 30 minutes of a training, we ask that you cancel your registration in advance so that someone else may take advantage of the full training.
If you miss more than 30 minutes of a training, while we invite you to continue to participate, you may not be eligible for full credit.
For multiple session certificate programs (e.g., Certificate in Grant Writing, Certificate in Volunteer Management), you must complete all sessions to receive a certificate of completion.
If you need special assistance to participate in any of our classes or events, please contact us at 813-287-8779.

CANCELLATIONs & REFUNDs

CLASSES

If you cannot attend an in-person class, you must notify the Nonprofit Leadership Center by phone or email a minimum of three business days prior to the program date. To notify, please call 813-287-8779 or send an email. You have the following options:

Send a substitute at no extra cost; not applicable after the first session of a multi-session program.
Receive credit for any other program of equal or lesser value. Program credit must be used within one year of the date issued.
Receive a refund (minus a $15.00 handling charge) in the same form as payment.

Failure to show and/or failure to provide at least three days of notice to NLC will result in your organization receiving an invoice for the full class registration fee in addition to a $25.00 processing fee. This invoice will be payable 30 days after receipt.

RESCHEDULED/CANCELLED CLASSES

The Nonprofit Leadership Center reserves the right to reschedule or cancel any class and/or substitute program presenters.

If a program is rescheduled, we will notify each registrant as soon as possible. When the rescheduled date is announced, registrants will not have to do anything to attend; they will still be registered and guaranteed a seat. Registrants who cannot make the rescheduled date may choose a full refund or credit toward another program.
If a program is cancelled, we will notify each registrant as soon as possible. Registrants may choose a full refund or credit toward another program.

CONFERENCES

Conference registrations are non-refundable. You may send a substitute in your place. by notifying the Nonprofit Leadership Center of any substitutions at least three business days in advance of the conference by email and include: registrant name, title, organization and email address as well as the name, title, organization and email address of the person who will be coming in your place.

No-Show Policy

In the event of a no-show, or failure to cancel in advance, all fees and payments made are non-refundable.

Organizations using funds and promo codes from the Children’s Board of Hillsborough County (CBHC) or the Juvenile Welfare Board of Pinellas (JWB) to participate in trainings or events at the Nonprofit Leadership Center will be responsible for paying all registration and processing fees in the event of a no-show.

If you are unable to attend a training, you must notify NLC at 813-287-8779 or info@nlctb.org at least three business days prior to your training date.

You have two options:

You may name a substitute to use the seat (we require that substitute’s full name, title and email address).
You may cancel your registration.

substitutions

For single-session training classes, substitutions may be made with prior notice. Please call the Nonprofit Leadership Center at 813-287-8779 to make a substitution as soon as you become aware of the change.
For multiple-session training programs (e.g., Certificate in Grant Writing, Certificate in Volunteer Management), substitutions may only be made prior to the first session. Due to the nature of the programs, you may not send a substitute after the first session.

All policies are subject to change. For questions, please contact us at 813-287-8779 or by email.