Good customer service is the lifeblood of your organization. How staff handles internal and external stakeholders directly impacts your nonprofit’s ability to reach goals and achieve organizational success. The key is balancing customer needs with company and departmental expectations while building trusting relationships.
In this four-hour interactive seminar, you’ll build the necessary skills to enhance constituent relationships and communicate for impact, even in the most challenging circumstances. Specifically, you will:
- Learn the benefits of excellent customer service
- Understand how the service you provide reflects on your organization’s mission
- Identify who your customers are — internally and externally
- Develop techniques for responding to specific customer behaviors
- Learn how to diffuse angry and abusive customers
- Learn to turn problems into opportunities for customer satisfaction
Who should attend this session?
The tools and techniques you take away from this course will help frontline leaders, including fundraisers, volunteer coordinators, receptionists and more, provide exceptional service to current and potential donors, participants, volunteers, and board members.
–
$259.00 Only $84 thanks to the support of our funders.
This event is being held IN-PERSON at our training room in Tampa, FL.
Registration closes at 11:55 p.m. Eastern on October 1, 2023.
Visit the Registration & Payment Policies page for answers to many questions regarding payment, attendance, substitutions, cancellation and refunds.
NLC/Children’s Board of Hillsborough County (CBHC) No-Show Policy
If you use a CBHC code to register for an NLC event, you will be responsible for paying the registration and processing fees if you do not show up for the class. Please read the full no-show policy here.
–
If you need special accommodations and/or plan to bring a service animal in order to participate in any of our classes or events, please contact us at 813-287-8779 or info@nlctb.org.
There may be photographing of the training for use in our marketing materials. If you do not wish to be captured on film, please alert staff at registration.
–
Health Protocols for In-Person Classes
The health and safety of all visitors, students, trainers and staff is our top priority.
NLC uses targeted cleaning protocols in our Training Room and office space.
- Any person who is feeling unwell or suspects they have been exposed to contagious illness is asked to refrain from attending in-person training events.
- COVID-19: If you are not feeling well on the day of your training or are aware of exposure (within the previous 10 days) to someone who has tested positive for COVID-19, we ask that you cancel or reschedule your visit with us, whether or not you appear to be experiencing symptoms of illness.
- If you need to cancel for this reason, please notify us, and we will be happy to provide program credit equivalent to the registration fees already paid.
