A Better Approach to Relationship Building: Mission-Driven Customer Service

About This Event

Starting:

Tue, October 3, 2023
In-Person

Good customer service is the lifeblood of your organization. How staff handles internal and external stakeholders directly impacts your nonprofit’s ability to reach goals and achieve organizational success. The key is balancing customer needs with company and departmental expectations while building trusting relationships.

In this four-hour interactive seminar, you’ll build the necessary skills to enhance constituent relationships and communicate for impact, even in the most challenging circumstances. Specifically, you will:

  • Learn the benefits of excellent customer service
  • Understand how the service you provide reflects on your organization’s mission
  • Identify who your customers are — internally and externally
  • Develop techniques for responding to specific customer behaviors
  • Learn how to diffuse angry and abusive customers
  • Learn to turn problems into opportunities for customer satisfaction

Who should attend this session?

The tools and techniques you take away from this course will help frontline leaders, including fundraisers, volunteer coordinators, receptionists and more, provide exceptional service to current and potential donors, participants, volunteers, and board members.

$259.00 Only $84 thanks to the support of our funders.

This event is being held IN-PERSON at our training room in Tampa, FL.

Registration closes at 11:55 p.m. Eastern on October 1, 2023.

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Sessions

A Better Approach to Relationship Building: Mission-Driven Customer Service
October 3, 2023
08:30 AM
to 12:30 PM
In-Person
1408 N. Westshore Blvd. Ste. 140 Tampa, FL 33607
A Better Approach to Relationship Building: Mission-Driven Customer Service
October 3, 2023
08:30 AM
to 12:30 PM
In-Person
1408 N. Westshore Blvd. Ste. 140 Tampa, FL 33607