SUMMARY
The Chief Operating Officer (COO) is responsible for overseeing daily operations of the company, developing short- and long-term goals with the CEO, reporting to the board of directors and working with the internal operations of the business. The COO is directly responsible for the Facilities, Operations and Programs Departments and works hand-in-hand with each department to ensure goals are met and productivity is achieved. The responsibilities include securing grants and contracts, working with program partners and developing the direction of future program offerings in conjunction with the BOD, CEO and other staff as required. A good understanding of UACDC policies and organizational procedures and the ability to work with others in a service-oriented environment is required by performing the following duties personally or through subordinates.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Oversees facility operations of all UACDC sites, programming locations and services.
Supervision and oversight of all Programs and Facilities Department members.
Establishes, maintains, and monitors all facilities operational systems accordingly and ensures that facilities
rentals are achieving their revenue goal.
Manages, coordinates and monitors the implementation and evaluation of all strategic initiatives with a focus on analyzing data to show impact and program effectiveness.
Oversees all aspects of operations and facilities including; maintenance, rentals housekeeping, IT and phone
system.
Responsible for the execution of UACDC operations in support of the UACDC’s goal of providing diverse, equitable, and inclusive programs & services.
Coordinates implementation of Emergency Preparedness Plan.
Evaluates the feasibility of opportunities and develops business plans and projected budgets.
Develops and implements organization’s programs and assesses needs and ensures that program objectives are met providing high level reports to CEO on a regular basis.
Coordinates with the Development team on funding priorities, grant applications and cultivation efforts.
Demonstrates an understanding of the organization’s mission and strategic plan.
Evaluates the feasibility of opportunities and develops business plans and projected budgets.
Oversees development, implementation, and evaluation of programs and services in accordance with the organization’s strategic plan, contract guidelines, requirements and interests of the community.
Prepares written materials necessary to support programmatic efforts.
Works well within an urban community setting and has good communication skills and a mind-set for community development and resident engagement.
Encourages employees to maximize performance and dedication by setting comprehensive goals for performance and growth, holds continuous conversations, provides development and recognition.
Provides quality assurance, develops quantitative and qualitative reports and findings to guarantee programs and facilities have met goals.
Responsible for grant proposal and contract development and management with federal, state, and local government funding sources, including programmatic reporting and fiscal reporting with support of Finance Department.
Represents UACDC when meeting and interacting with elected officials, advocacy groups and organizations, community associations, and other agencies.
Responsible for working in collaboration with other community programs and ensuring the non- duplication of services by the UACDC; ensures development of UACDC-run programs that are strategically appropriate or as directed by the CEO and Board.
Assists other organizations in joint program development with the UACDC as a partner receiving funding for space, administration, and/or evaluation oversight for the programming.
Professionally represents the UACDC to a variety of audiences and interacts effectively with internal and external constituencies.
All other duties as assigned by the CEO.
Implements the development of organization policies and procedures for program and facilities management.
Provides quality assurance, develops quantitative and qualitative reports and findings to guarantee programs and facilities have met goals.
Responsible for grant proposal and contract development and management with federal, state, and local government funding sources, including programmatic reporting and fiscal reporting with support of Finance Department.
Responsible for creating programmatic infrastructure and evaluation components to strengthen programs through theory of change logic model.
Responsible for working in collaboration with other community programs and ensuring the non- duplication of services by the UACDC; ensures development of UACDC-run programs that are strategically appropriate or as directed by the Executive Director and Board.
Assists other organizations in joint program development with the UACDC as a partner receiving funding for space, administration, and/or evaluation oversight for the programming.
Professionally represents the UACDC to a variety of audiences and interacts effectively with internal and external constituencies.
All other duties as assigned by the CEO.
OCCASIONAL DUTIES
Attends Executive, Senior and general staff meetings.
Reviews contracts matrix for upcoming renewals.
Works with Hillsborough County on facilities maintenance requests.

ACCOUNTABILITY
Controls of Cost, Budgets, Quality Control, Customer Service, Records, Safety and Other Employees

SUPERVISORY RESPONSIBILITIES
Manages a small staff of direct reports to assist with the various program implementation and administration. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
Conflict Resolution Sub competencies: Collaboration & Problem solving: Works toward win/win solutionsDeals with conflict collaboratively. Discusses real reasons underlying the problem.
Interpersonal style Sub competencies: Interpersonal Skills, Communication, Teamwork – Relates to people in an open, honest, sincere manner, Treats people with respect, Develops effective working relationships, Is friendly and approachable, Listens attentively to others, Communicates ideas clearly. Communicates appropriately with supervisor, co-workers and direct reports.
Self Management Sub competencies: Adaptability, Reliable, Dependable, Self Sufficient, Composure: Adapts readily to changes, Works effectively under stress, Needs minimal supervision, is comfortable working in a fast paced environment. Is reliable, dependable & results-oriented, Maintains productivity & composure under pressure, Views problems as opportunities to create new solutions. Judgment & Decision Making Sub competencies: Analytical, Quality management, Innovation: Gathers sufficient input before making decisions, Sees interrelationships between issues, Considers alternative solutions, Makes appropriate and timely decisions.
Motivation & Initiative Sub competencies: Ethical, Professional, And Persuasive: Shows commitment to the company and employees. Assertive, takes a lead role. Creates new ideas. Exhibits self-confidence, is achievement oriented has the Ability to be persuasive & is an effective negotiator.
Planning & Organization Sub competencies: Detail Oriented, ability to Multi-task, prioritizes & is goal oriented: Possesses ability to organize, plan and follow-through on multiple tasks. Recognizes and attends to important details with accuracy and efficiency. Effectively prioritizes work, establishes clear goals and plans, anticipates potential problems & analyzes alternative solutions.
Leadership Sub competencies: Develop, Empower, Team Orientation: Committed to develop skills & potential of others; Continues to pursue personal growth; Seeks improvement; Exhibits ability to actively empower others to think, behave, take action, control work and make decisions. Displays ability to work cooperatively and effectively with others at all levels within the organization.

SUMMARY
The Chief Operating Officer (COO) is responsible for overseeing daily operations of the company, developing short- and long-term goals with the CEO, reporting to the board of directors and working with the internal operations of the business. The COO is directly responsible for the Facilities, Operations and Programs Departments and works hand-in-hand with each department to ensure goals are met and productivity is achieved. The responsibilities include securing grants and contracts, working with program partners and developing the direction of future program offerings in conjunction with the BOD, CEO and other staff as required. A good understanding of UACDC policies and organizational procedures and the ability to work with others in a service-oriented environment is required by performing the following duties personally or through subordinates.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Oversees facility operations of all UACDC sites, programming locations and services.
Supervision and oversight of all Programs and Facilities Department members.
Establishes, maintains, and monitors all facilities operational systems accordingly and ensures that facilities
rentals are achieving their revenue goal.
Manages, coordinates and monitors the implementation and evaluation of all strategic initiatives with a focus on analyzing data to show impact and program effectiveness.
Oversees all aspects of operations and facilities including; maintenance, rentals housekeeping, IT and phone
system.
Responsible for the execution of UACDC operations in support of the UACDC’s goal of providing diverse, equitable, and inclusive programs & services.
Coordinates implementation of Emergency Preparedness Plan.
Evaluates the feasibility of opportunities and develops business plans and projected budgets.
Develops and implements organization’s programs and assesses needs and ensures that program objectives are met providing high level reports to CEO on a regular basis.
Coordinates with the Development team on funding priorities, grant applications and cultivation efforts.
Demonstrates an understanding of the organization’s mission and strategic plan.
Evaluates the feasibility of opportunities and develops business plans and projected budgets.
Oversees development, implementation, and evaluation of programs and services in accordance with the organization’s strategic plan, contract guidelines, requirements and interests of the community.
Prepares written materials necessary to support programmatic efforts.
Works well within an urban community setting and has good communication skills and a mind-set for community development and resident engagement.
Encourages employees to maximize performance and dedication by setting comprehensive goals for performance and growth, holds continuous conversations, provides development and recognition.
Provides quality assurance, develops quantitative and qualitative reports and findings to guarantee programs and facilities have met goals.
Responsible for grant proposal and contract development and management with federal, state, and local government funding sources, including programmatic reporting and fiscal reporting with support of Finance Department.
Represents UACDC when meeting and interacting with elected officials, advocacy groups and organizations, community associations, and other agencies.
Responsible for working in collaboration with other community programs and ensuring the non- duplication of services by the UACDC; ensures development of UACDC-run programs that are strategically appropriate or as directed by the CEO and Board.
Assists other organizations in joint program development with the UACDC as a partner receiving funding for space, administration, and/or evaluation oversight for the programming.
Professionally represents the UACDC to a variety of audiences and interacts effectively with internal and external constituencies.
All other duties as assigned by the CEO.
Implements the development of organization policies and procedures for program and facilities management.
Provides quality assurance, develops quantitative and qualitative reports and findings to guarantee programs and facilities have met goals.
Responsible for grant proposal and contract development and management with federal, state, and local government funding sources, including programmatic reporting and fiscal reporting with support of Finance Department.
Responsible for creating programmatic infrastructure and evaluation components to strengthen programs through theory of change logic model.
Responsible for working in collaboration with other community programs and ensuring the non- duplication of services by the UACDC; ensures development of UACDC-run programs that are strategically appropriate or as directed by the Executive Director and Board.
Assists other organizations in joint program development with the UACDC as a partner receiving funding for space, administration, and/or evaluation oversight for the programming.
Professionally represents the UACDC to a variety of audiences and interacts effectively with internal and external constituencies.
All other duties as assigned by the CEO.
OCCASIONAL DUTIES
Attends Executive, Senior and general staff meetings.
Reviews contracts matrix for upcoming renewals.
Works with Hillsborough County on facilities maintenance requests.

ACCOUNTABILITY
Controls of Cost, Budgets, Quality Control, Customer Service, Records, Safety and Other Employees

SUPERVISORY RESPONSIBILITIES
Manages a small staff of direct reports to assist with the various program implementation and administration. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
Conflict Resolution Sub competencies: Collaboration & Problem solving: Works toward win/win solutionsDeals with conflict collaboratively. Discusses real reasons underlying the problem.
Interpersonal style Sub competencies: Interpersonal Skills, Communication, Teamwork – Relates to people in an open, honest, sincere manner, Treats people with respect, Develops effective working relationships, Is friendly and approachable, Listens attentively to others, Communicates ideas clearly. Communicates appropriately with supervisor, co-workers and direct reports.
Self Management Sub competencies: Adaptability, Reliable, Dependable, Self Sufficient, Composure: Adapts readily to changes, Works effectively under stress, Needs minimal supervision, is comfortable working in a fast paced environment. Is reliable, dependable & results-oriented, Maintains productivity & composure under pressure, Views problems as opportunities to create new solutions. Judgment & Decision Making Sub competencies: Analytical, Quality management, Innovation: Gathers sufficient input before making decisions, Sees interrelationships between issues, Considers alternative solutions, Makes appropriate and timely decisions.
Motivation & Initiative Sub competencies: Ethical, Professional, And Persuasive: Shows commitment to the company and employees. Assertive, takes a lead role. Creates new ideas. Exhibits self-confidence, is achievement oriented has the Ability to be persuasive & is an effective negotiator.
Planning & Organization Sub competencies: Detail Oriented, ability to Multi-task, prioritizes & is goal oriented: Possesses ability to organize, plan and follow-through on multiple tasks. Recognizes and attends to important details with accuracy and efficiency. Effectively prioritizes work, establishes clear goals and plans, anticipates potential problems & analyzes alternative solutions.
Leadership Sub competencies: Develop, Empower, Team Orientation: Committed to develop skills & potential of others; Continues to pursue personal growth; Seeks improvement; Exhibits ability to actively empower others to think, behave, take action, control work and make decisions. Displays ability to work cooperatively and effectively with others at all levels within the organization.