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Crisis Support Advocate

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Crisis Support Advocate


The Spring of Tampa Bay


Tampa, Florida, USA

Primary Job Function

Direct Service / Social Service

Type of Position


Education Requirement

Bachelor's Degree

Experience Requirement

> 1 year

Salary Range


Salary Terms


Remote Options

In-Person / In-Office (Not Remote)

How to Apply:

Please visit to apply.

Description / Details:

Job Overview

Responsible for promoting safety, security, and cleanliness of the shelter. Provide empowerment based, survivor-focused crisis intervention, conflict resolution, safety planning, and support for survivors in the shelter and on the hotline.

Responsibilities and Duties

·        Present, friendly, and welcoming throughout the shelter.

·        Intakes for Shelter that provides interview that assesses for risk and safety planning

·        Help with belongings and provides a tour of shelter

·        Provide survivor focused, trauma informed crisis intervention

·        Document survivor services in database

·        Prepare rooms for new intakes, which includes packing and cleaning and Laundry

·        Maintain health standards of the facility. Ensure cleanliness of shelter common areas, including communal refrigerators and dining areas.

·        Request, Sort and restock donations.

·        Provide information/referrals and personal advocacy services to survivors as needed in person and on the hotline

·        Exit interviews

·        Transportation

·        Pet Program coordination and assistance

·        Family Activities

·        Outreach contacts-Roberta/RC Harrison cards

·         Make participant files

·        Accompaniment and advocacy to Adults and children during community agency meetings

·        Clerical duties-update spreadsheets, monthly reports, update resident documents 1% • Monitor security cameras and entrance gates

·        Process after hours and Weekend Injunctions for Protection

·        Report maintenance concerns for follow up

·        Provide basic needs- food, personal care items, health needs, and clothing

·        Provide shelter orientation group

·        Pick up and sort mail

·        Attend weekly case conference

·        Attend regularly scheduled supervision

·        Assists with food service and daily nutrition count

·        Answers the crisis hotline, text and chats, assesses for risk, and plans for safety.

·        Provides callers and residents of the shelter with resources, information/referrals, DV education, and emotional support.

·        Performs other related duties as assigned.

·        Attend trainings pertinent to the profession.


Accountability: Areas in which the position is accountable/responsible

•        Quality Control: Has high accountability for quality-of-service participants receive.

•        Records: Accountable for ensuring records and documentation are accurate and current.

•        Policies/Procedures: Recommends policy/procedures updates for the agency manual. Assists in implementing new guidelines and procedures.


Supervision Responsibility:

·         None

Business-Related Contacts:

·         External contacts: Has contact with Office of the Clerk of the Circuit Courts for Injunctions for Protection. Has contact with law enforcement, emergency response agencies regarding participant needs.



·         Bachelor’s degree in behavioral science preferred or two years of related social service experience.


Specialized or technical educational requirements:

·         Must have knowledge of community resources


Certification or Licensing Requirements

  • FCADV Competency-Based Core training plus an additional 6 hours of individualized training (30 hours total) to qualify for privilege status; must successfully pass written test
  • Valid Florida Driver’s License with at least two years driving experience, active automobile insurance and an acceptable Motor Vehicle Report.
  • Must be able to pass and maintain a Level II background check

Specialized equipment or machines used:

·         Computer skills are required

Physical Demands

·         The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         This position requires verbal communication on the telephone and on an individual basis. May require local travel transporting participant to appointments, etc. Position requires documenting case files and compiling reports. The position requires using hands and walking occasionally. Sitting is required frequently. Vision is required for viewing documents and talking/hearing is required most of the time. Lifting up to 10 pounds is required occasionally for helping participants with possessions, carrying supplies, etc.


Work Environment:
·         The environment is typically in an office setting with moderate noise. There is occasional exposure to the outdoors when transporting individuals.

·         The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Remarks:

This position requires the following:

·         Demonstrates maturity and good judgment.

Must be able to work with a culturally diverse community with sensitivity and professionalism.
Knowledge of domestic violence and victim issues, including advocacy activities, statutes and impact on children.
Understands and maintains confidentiality of shelter activities and participants at all times.
Reliable transportation required.

How to Apply:

Please visit to apply.