Non-Exempt Position

Reports to: Program Manager

SUMMARY

In collaboration with UACDC’s STEPS Program, the Navigator coordinates the development and application of participant’s individualized goal plan (IGP); manages service system delivery for the participant and their household members; maximizes the involvement of all persons in the implementation of plans. This position facilitates the integration, coordination, and implementation of wraparound services using the logistical techniques of Person-Centered Programming and Planning.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide care coordination services based on the person-centered model for a limited number of children/youth and families.
• Administer program enrollment survey and annual survey, which specifically measures the outcomes of program goals.
• Perform need and risk assessments, evaluate and analyze individual goal plans.
• Coordinate scheduling of and facilitate Circle of Support Meetings for STEPS families.
• Utilize system of care values in facilitating wrap-around meetings, empowering families and youth to be full participants in the process.
• Engage families, formal supports, and informal supports in the coordination and facilitation of wrap-around meetings.
• Provide individualized support outside of circle group when needed (identify need, plan intervention, and implement intervention).
• Work across boundaries to provide seamless service delivery for children/youth and families.
• Foster a service team climate that respects the culture, diversity, values, and preferences of the children/youth, families and communities served.
• Maintain records on participants, families served, and program’s progress.
• Participate and complete training on Systems of Care practice and other relevant training as determined in consultation with the STEPS Program Manager or Director.
• Develop a working knowledge of community resources.
• Prepares periodic reports and records on program activities, progress, status or other special reports for management or external agencies.
• Follow multiple grant guidelines for program analysis.
• Operate within program budget guideline.
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Focus / Orientation: Sub competencies: Customer Orientation. Sensitive & responsive to internal and external customer needs, demonstrates skills in customer service and satisfaction, maintains a positive attitude, willing to listen to customer problems & seeks solutions; stays in tune with changing needs of customers.
• Interpersonal Style: Sub competencies: (Interpersonal Skills, Communication, Teamwork) Relates to people in an open, honest, sincere manner. Treats people with respect. Develops effective working relationships. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with supervisor, co-workers and direct reports.
• Self-Management: Sub competencies: Adaptability, Reliable, Dependable, Self Sufficient, And Composure: Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Is comfortable working in a fast-paced environment. Is reliable, dependable & results oriented. Maintains productivity & composure under pressure. Views problems as opportunities to create new solutions.
• Thinking Skills: Sub competencies: Problem Solving & Judgment. Diagnoses problems efficiently, gathers sufficient input before making a plan of action, quickly determines source of problem, identifies information needed to solve problems, and analyzes alternative solutions.
• Administrative Skills: Sub competencies: Detail Orientation, Planning & Organizing: Possesses ability to organize, plan and follow-through on multiple tasks, recognizes and attends to important details with accuracy and efficiency, effectively prioritizes work, establishes clear goals, tasks and plans, anticipates potential problems & analyzes alternative solutions.
• Technical Aptitude/Proficiency: Sub competencies: Learning proficiency: Picks up technical things quickly (i.e. learning new software); is good at learning a new industry standard or practice; policy or procedure; does well in technical courses technical courses, electronic training or reading technical materials to master a software package.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Bachelor’s degree in human services or related field and at least two years of relevant work experience.   Experience in person–centered programming and planning is a plus and can be used in lieu of education. Excellent deductive reasoning skills, the ability to communicate effectively verbally and/or in writing and have knowledge of, and the ability to implement the System of Care principles and approaches to care coordination.  Experience leading family-team meetings and/or wraparound meetings is preferred. Experience working with diverse populations as well as “high-risk” youth and families.  Ability to work with others on a program team. Excellent group facilitation skills. Excellent verbal and writing skills.  Excellent organizational and time management skills, and the ability to work independently. Skills in coordinating activities, evaluating data and establishing priorities.  Evening and weekend availability, when necessary.  Ability to attend all mandatory training and staff meetings.  Must have reliable transportation and willingness to travel locally.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups, clients, customers, and the general public. Bi-lingual is an added plus.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of Database software; Excellent computer skills including Excel, Word and other programs as needed and ability to learn new software.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions.  The noise level in the work environment is usually moderate.

Disclaimer: Job descriptions are not meant to be all-inclusive and the job itself is subject to change. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

University Area CDC is an Equal Opportunity Employer.  University Area CDC does not discriminate applicants or employees for terms of employment on the basis of race, creed, color, ethnicity, national origin, ancestry, religion, gender, sexual orientation, gender identity, genetic information, familial status, marital status, pregnancy, age, disability status, veteran status or any other terms prohibited under county ordinance, state or federal law.

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