Job Summary/Objective:

The Member Relations Manager will lead the planning and implementation of outreach initiatives, programs, and events aimed at engaging and retaining current members, attracting new members, and securing sponsorships for member activities. This position will focus on building strong relationships to support the long-term growth of the Partnership’s membership base and will help communicate and develop innovative member benefits.

Essential Job Duties

·         Manage and execute the Partnership’s signature membership events such as the Annual Meeting & luncheon, State of Tampa’s Downtown Forum, Urban Excellence Awards, and reoccurring events such as Debriefing breakfasts, behind the scenes tours and Member Mixers

·         Secure sponsorships for signature membership events

·         Generate and maintain potential member prospect leads through a variety of sources

·         Compile membership packets and work to identify and develop member recruitment and retention collateral materials

·         Maintain regular communication with the membership base via direct contact and email blasts such as the monthly member newsletter

·         Serve as staff support to the Membership Engagement Committee to implement new initiatives, recruit and retain new members, and ensure benefits and events effectively serve all members

·         Responsible for compiling member engagement committee meeting notes, sending follow-up correspondence and tracking committee membership recruitment progress

·         Manage billing for membership renewals

·         Participate in the development of member related content for social media and conduct regular reviews of membership section of the Partnership website

·         Track and maintain member participation and engagement statistics by creating data that clearly illustrates member involvement

·         Flexibility to accommodate occasional early mornings, evenings, and weekend hours

Statement of Other Duties Disclaimer:  This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.  Job duties may change at any time, with or without notice.

Required Education, Experience and Competencies: Bachelor’s degree or equivalent educational or professional experience related to job summary,   Minimum two years of direct interaction with senior level leaders, community members and Board engagement, Proven experience in securing sponsorships, Minimum two years of event execution related to all aspects of event planning, with ability to multi-task with accurate details, Proficient in professional letter writing and drafting communication notices, with attention to detail, Must be proficient with Microsoft Office programs, Outlook, Adobe, and Constant Contact.

About the Partnership

Vision: Tampa Downtown Partnership is the leader in fostering a vibrant, diverse, 24-hour downtown neighborhoods in which to learn, live, work and play.

Mission: The strategic mission of Tampa Downtown Partnership is to be the steward of downtown Tampa, while cultivating effective public/private partnerships to facilitate catalytic physical and economic development.

Programs such as our Clean and Safe team and our transportation initiatives make accessing and navigating downtown an easy and enjoyable experience. As a membership organization, we are driven to serve the downtown business community and are empowered by what each member brings to our organization. Together, we strive to improve the collective downtown community, to be an active conduit of information and resources, to promote a shared vision for Tampa’s Downtown, and create and implement the plans that support that vision.

The Tampa Downtown Partnership administers the Special Services District program through an annual contract with the City of Tampa. Through the Special Services District program, the Partnership works to promote the downtown experience through a multitude of initiatives such as marketing, business development, transportation, planning and beautification, as well as maintenance and safety with Tampa’s Downtown Guides and Clean Team. The Partnership also works with numerous agencies to identify opportunities and facilitate opportunities for collaboration, advocacy, and strategic planning for issues related to Tampa’s Downtown.

Equal Employment Opportunity

The Partnership is an equal opportunity employer.  It is the policy of the Partnership to provide equal employment opportunities to all employees and applicants for employment without regard to race, creed, color, age, sex, religion, disability/handicap, pregnancy, childbirth, or related medical condition, citizenship status, service member status, sexual orientation, gender identity or expression, familial status, marital status, national origin, genetic information, or any other category protected by law in all employment practices

Additional Compensation: Fully paid Health and Dental Benefits, Life Insurance, Matching 401K, Paid Personal Time Off, Commuter Allowance