Performance Management 101: Taking the Dread out of Reviews

Laurel Westmoreland

  • July 26, 2019
    8:30 am - 12:30 pm EST

July 26, 2019 | 8:30a -12:30p  
Only $69.00 (when logged in) thanks to the support of our partners and funders

Do you dread performance evaluations or even discussing mistakes with your staff, team members, or volunteers? You are not alone. Yet, having those conversations can be the very thing that delivers the motivation that you desire to see.

Performance management is an ongoing process of communication between a supervisor and an employee that occurs throughout the year, in support of accomplishing the strategic objectives of the organization.

In many organizations these performance communications are neither ongoing nor effective.

In this class , NLC trainer Mark McCatty will teach you how to build a culture of openness and trust where neither party dreads conversations about performance.

You’ll learn how to develop and communicate expectations for the individual. Once both parties understand how that individual contributes to the organization’s end goal, positive discussions and goal setting can occur. The emphasis is shifted from pointing out “weaknesses” or areas for improvement to focus instead on providing support to serve key customer needs. The conversation becomes a shared focus for continuous improvement. In this way, you can build and celebrate your team and its accomplishments.

You will leave the class with new tools and an action plan to:

  • Develop and communicate expectations
  • Provide effective feedback
  • Create a positive workplace, and
  • Coach for improved performance.

This class is highly recommended for team leaders, department heads, supervisors, program directors, volunteer managers, fundraisers, HR staff, and senior staff members. Bring multiple members of your team to this class for the greatest impact. Remember, every person you register after the first receives a 10% discount on the class fee!

Trainer Mark McCatty has nearly 20 years proven management experience in manufacturing and production environments. And as a consultant, Mark has helped numerous organizations in Higher Education and Public and Private Sector enterprises create high-involvement, participative work environments.  His focus in on assisting organizations to develop strong leadership and teaming practices and behaviors that contribute to a collaborative and results-focused environment.

CFRE Continuing Education Points
Full participation in this program is applicable for 4.0 points in Category 1.B – Education of the CFRE International application for initial certification and/or recertification.

If you need special accommodations to participate in any of our classes or events, please contact us at 813-287-8779.

Multiple Registrant Discount
Receive 10% off each registration after the first (cannot be combined with any other discounts).

NLC/Children’s Board of Hillsborough County No-Show Policy – effective July 1, 2018
The Children’s Board of Hillsborough County (CBHC) has asked NLC to reframe our no-show policy for their providers.

Effective July 1, 2018 CBHC-funded organizations using codes to claim CBHC-funded seats at NLC trainings or events will be responsible for payment of registration and processing fees in the event of a no-show. Please read the full no-show policy here.

Visit the Registration & Payment Policies page for answers to many questions regarding payment, attendance, substitutions, and cancellation and refunds.

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Venue Phone: 813-287-8779 or

Venue Website:

1408 N Westshore Boulevard, Suite 140, Tampa, Florida, 33607, United States


Towers at Westshore is at the corner of W Laurel Street and N Westshore Boulevard.