The Event Operations Coordinator reports to the Senior Director of Events and executes a variety of internal operational and administrative functions to support the Events Team. S/he is responsible for exhibitor and sponsor customer service and engagement at the GSOF Indo-Pacific Irregular Warfare Symposium (IPIW) and Modern Warfare Week (MWW).

Salary Range: $65,000 – $75,000

Location:

Greater Tampa Bay, with ability to travel up to 10% of the time; while a majority of work will take place from home, residence in Tampa Bay is non-negotiable

Primary Responsibilities:

• Provide Customer Service functions at IPIW and MWW
• Oversee exhibit hall operations, coordinate with general service contractor, security, medical, exhibitor appointed contracts, exhibitor service kit development with adherence to booth display rules

• Tailor the exhibitor experience at the different venues; assist with exhibitor logistics at the venue, working closely as a liaison with vendors and venue personnel
• Assist with the development of exhibit floor plans
• Ensure effective communication of show information to exhibitors, including development of exhibitor and sponsor intake form, resource center/portal, website information and exhibitor/sponsor communications (e.g., email, phone, newsletters, onsite), working with multiple vendors to collect information, timelines, and develop processes
• Once SOF Community Corridor participants are selected by the SOF for Life Manager, serve as their POC in the same manner as other exhibitors
• Coordinate sponsor fulfillment in respect to meeting timelines and ensure consistent communication with sponsors regarding deliverables and deadlines and overseeing ordering/production of sponsored items
• Support, if needed, the Sales Managers in prospecting for new sponsorship opportunities/engagement including developing pricing models, specifications and benefits
• Plan and execute exhibitor ROI through programs such as exhibit hall tours, booth activations, and other methods of engagement

• Support the Membership Manager in the development and execution of the Global SOF booth / presence at assigned events
• Lead for planning and execution of special events, such as Meeting Hub(s), Accelerator Alley, city tours, industry matchmaking, fundraisers, etc.
• Support planning and execution of CNECT, CVENT Appointments, and other special components as assigned
• Support development of mobile app features
• Contribute to AAR reporting
• Oversee all Event Shipments and inventory management
• Support other GSOF Core Events and SOF Week as assigned

Desired Qualifications:

• Bachelor’s degree and at least 2 years of meeting and event experience, or 3+ years combined equivalent of work experience and education required
• At least 2 years of experience supporting mid-scale trade shows and events
• Knowledge of information systems, including association databases, customer relationship management, data collection and analysis, and/or formal report development
• Self-motivated and proactive team leader with experience accomplishing prescribed goals with little or no supervision
• Experience handling high-volume, production-based projects, including prioritizing, organizing, and tracking details, effectively managing deadlines and multiple priorities.
• Impeccable attention to detail to ensure that all contractual commitments are met
• Willingness to learn and look for ways to improve processes to achieve greater efficiency in pre, during, and post planning phases. This involves taking the initiative to try new approaches and trusting one’s own professional judgment
• Demonstrate ability to communicate clearly, concisely, and effectively to express information in both written and oral context with internal customers, attendees, team members, and vendors
• Strong writing skills and a proven track record of developing professional and effective communications
• Ability to work remotely with a fast-paced, dynamic team

Desired Software Experience:

• CVENT or similar event management software
• Google Suite, especially Docs, Sheets, and Slides
• Monday.com
• re:Members or other Association Management Systems (AMS)