One in 5 people (22%) in the United States speaks a language other than English in the home (US Census Bureau). Although multilingual individuals bring rich professional, cultural and personal experiences, language barriers can create significant challenges in accessing services — especially when nonprofits struggle to effectively meet these individuals’ needs.
In this free on-demand video, you’ll get practical strategies to improve communication and service delivery across language differences.
After watching, you will be able to:
- Understand how language barriers impact individuals and nonprofit service delivery.
- Learn actionable communication techniques, including universal design strategies, to immediately improve service delivery to those with limited English proficiency.
- Strengthen cultural awareness by exploring the connection between language and personal identity and recognizing how the unique experiences of multilingual individuals can foster trust and meaningful relationships.
Watch Now
Resources Highlighted in Webinar
Meet Your Presenters
Maya Lane
Dr. Maya Lanewas born and educated in Bulgaria, where she earned a master’s degree in Linguistics and English Literature and taught for 17 years. After moving to the United States, she devoted her career to teaching and supporting immigrant and refugee students across all levels of education — from elementary schools as an ESOL resource teacher to high schools, colleges, and universities. Her work reflects a deep care for those who are new to the country, often facing challenges with language, culture, and belonging. Motivated by her desire to help these individuals succeed, she founded NicerFL, a nonprofit organization dedicated to empowering immigrants through education and support. Dr. Lane holds a doctoral degree in curriculum and instructional leadership, specializing in inclusive teaching and differentiated instruction.
Ariadne Miranda
Dr. Ariadne Miranda is the founder and director of AM Communication Collective, specializing in tailored language and communication services for individuals and organizations navigating multilingual and cross-cultural environments. With her Ph.D. in Communication and M.A. in Applied Linguistics from the University of South Florida, she brings more than 20 years of experience in language education and intercultural communication.
More Events to Strengthen Your Nonprofit & Community
Find more free on-demand videos as well as upcoming classes at the Nonprofit Leadership Center to help you strengthen your skills, nonprofit and communities.
